MET Users Page

MET-Help

MET-Help is an email assistance service to provide support for registered MET users. Questions regarding MET and its use should be directed to:
met_help@ucar.edu

MET Resources

If you have a question regarding MET, please first check to see if your question is answered in the:

How To Contact MET-Help

If you would like to contact met_help@ucar.edu but are not yet registered, please first fill out the free registration information. Start by entering your email address on the downloads page.

If you are a registered MET user and would like to report a problem, you may send an email to met_help@ucar.edu, making use of the subject line to indicate the issue. If you have received an error message in attempting to compile and run the system software, please include it in the email.

For compilation problems, return the code to the original state (e.g. by typing make clean in the top level MET directory or begin with a new tar file), recompile, save the compilation output to a file, and send it in the email.

For run-time problems, locate the error messages, and include them in the email. Please include the configuration files used as well.

All resolved MET-Help issues are posted to the email archive

NOTE: YOUR QUESTIONS ARE NOT CONFIDENTIAL AND MAY BE USED FOR ANY PURPOSE

Users, please note that by submitting comments, questions or suggestions via met_help@ucar.edu, you grant to UCAR a non-exclusive, irrevocable, worldwide, royalty-free license right to use and disclose such comments, questions and suggestions; the right to display, perform, copy and distribute such comments, questions and suggestions, in whole or in part, in any format/media and without reference to source; the right to make, have made and use any products incorporating any comments and suggestions; and the right to sublicense any and all such rights.

How To Send Us Data

When investigating software issues, we often request that users post test data to our anonymous FTP site to replicate the problem. If requested to do so, please perform the steps listed below. Please note that FTP must be run in passive mode.

Non-Windows FTP client:

    ftp -p ftp.rap.ucar.edu
    username=anonymous
    password="your email address"
    cd incoming/irap/met_help
    mkdir "surname_data" # where surname is your last name
    cd "surname_data"
    put "your files"
    bye

Windows FTP client:

    ftp ftp.rap.ucar.edu
    username=anonymous
    password="your email address"
    quote pasv
    cd incoming/irap/met_help
    mkdir "surname_data" # where surname is your last name
    cd "surname_data"
    put "your files"
    bye